Shipping & Returns
Shipping Options
We offer free standard shipping on eligible orders across Canada. Delivery times may vary based on product availability, destination, weather, and carrier conditions.
Standard Shipping
| Option | Cost | Detail |
|---|---|---|
| Standard Shipping – Canada | FREE | Free standard shipping is available on all eligible orders. Orders are typically processed within 1-2 business days. Orders typically arrive within 3-7 business days after processing. |
| Remote & Northern Areas | FREE | Free standard shipping is available for eligible orders. Delivery may take approximately 7-14 business days after processing depending on the destination. |
EXPRESS SHIPPING*
| Option | Cost | Detail |
|---|---|---|
| Express Shipping – Canada | FREE | Free express shipping may be available for selected orders and locations. Orders are typically processed within 1 business day. Delivery typically takes 1-3 business days after processing. |
*Express shipping availability may vary by destination, product availability, and carrier service.
Order Processing
| Service | Cost | Detail |
|---|---|---|
| Order Processing | FREE | Orders are typically processed within 1-2 business days, Monday-Friday. Orders are not normally processed on weekends or Canadian statutory holidays. |
International Orders
We currently focus on shipping within Canada. Shipping availability and delivery times are shown at checkout based on your delivery address.
Region Selector
Returns
We want you to be satisfied with your purchase. Eligible items can be returned within 30 days of delivery.
| Type of Return | Detail |
|---|---|
| Product Returns | Eligible products may be returned within 30 days of delivery. Items must be unused, undamaged, and in their original packaging with all accessories and documentation included. Certain products may be excluded from return eligibility. |
| Damaged or Defective Items | If your order arrives damaged or you receive a defective product, please contact our Customer Service team as soon as possible. We may request photos or other information to assist with your claim. |
To start a return, please contact our Customer Service team at +1 416-555-0101. Once your return is approved and received, eligible refunds are typically processed within 3-7 business days. Your financial institution may require additional time to post the refund to your account.
Refunds
Approved refunds are issued to the original payment method. Refunds are typically processed within 3-7 business days after the returned item has been received and inspected.